Coronavirus (COVID-19) outbreak.
Updated 15th June 2020
Coronavirus (COVID-19) Update
Our call centre teams are still very busy helping vulnerable customers and dealing with emergencies but are happy to take your call.
IMPORTANT: Please let us know if you or anyone in your household is vulnerable, shielding or has symptoms of Covid-19 when you book an appointment. That way we can take extra safety precautions to protect you and our engineer.
What type of Jobs are your Engineers completing right now ?
- Heating and/or Hot Water repairs
- Gas escapes and repairs
- Co Alarm Response
- Water and Oil Leaks
- Landlords Gas Safety Inspections
- New Boiler Installations
- Boiler Servicing
How can I book an emergency repair appointment?
Call us on 0800 074 30 30.
Please let us know if you or anyone in your household is vulnerable, shielding or has symptoms of Covid-19 when you book an appointment. That way we can take extra safety precautions to protect you and our engineer.
How will engineers work safely in your home?
Keeping you and our engineers safe remains our top priority. We have produced a guide to how we will work safely which you can access here.
Before your appointment When you book we’ll ask if anyone in your home has Covid-19 symptoms, is shielding or vulnerable. Your engineer will also call ahead on the day of your appointment to see if anything has changed.
During your appointment
Our engineers follow the latest guidance and will:
- wash or sanitise their hands before entering your home – and at regular intervals during the appointment
- keep at least two metres away from you at all times. And they’ll ask everyone in your home to do the same for them – ideally by staying in a different room
- wear disposable or protective gloves as appropriate during the job
If a job requires two engineers, they’ll only come together for tasks that need two pairs of hands and wear personal protective equipment (PPE) when they are not able to keep two metres apart.
Where you can, please open doors and windows to ensure the maximum possible ventilation throughout the property whilst our engineer is in your home.
If anyone in your home is shielding, our engineers will take extra precautions, including wearing goggles and a respirator mask. If you’ve told us that anyone in the property has Covid-19 symptoms, they will also wear a cover-all suit.
I need a new boiler, can you help?
Yes - if you haven’t already had a quote from us, you can book an appointment online or call our installation team to book a survey.
We are now offering video surveys in addition to our onsite surveys, giving us the ability to provide you with an accurate quote over the phone.
Our friendly boiler and heating experts will guide you through this easy process step by step answering your questions along the way.