Covid-19 Update

5th January 2021

As a result of National Lockdown, we have reviewed our services to assess the impact to ensure we continue to protect our colleagues and our customers as we work hard to deliver crucial services and keep everyone safe.  We are continuing to offer a limited service and are always here to help with emergencies. 


If there is anyone in your home who's shielding, self-isolating or has Covid-19 symptoms, we can only attend emergency appointments at this time until the Government guidance changes.

When attending your property our engineers continue to follow the latest guidance, but we ask that you help keep everyone safe by 

  • Ventilating your home where possible while our engineer is in attendance.   
  • Asking everyone in your home to stay in another room while the engineer is working OR if not possible, always keep at least two meters away from them and if possible wear a face covering.
  • letting us know in advance if anyone in your home has Covid-19 symptoms in the two weeks before we visit OR has been asked to self-isolate for any reason. We can still help with emergencies, but we’ll need to tell our engineer to take extra precautions before they visit.
  • If anyone in your home has the NHS Track and Trace app, please make sure you keep your phones with you during the appointment to help keep the app alerts as accurate as possible.


Our phone lines remain busier than usual, so please do be patient with us when trying to make contact by telephone. Alternatively you can contact us by email at and we will get back to you as quickly as possible.