Gasway was established in 1982 and today is East Anglia’s largest heating company. Each year we help thousands of families stay warm in their homes.
Founded in 1982
Largest heating company in East Anglia
Proven credentials to deliver large public sector housing projects
Specialists in the gas appliances and boilers, we provide services for all kinds of heating systems including gas, oil, electrical and LPG. We can install, repair, service and even offer you a cover plan to protect your heating system.
Our customers range from domestic property owners and landlords, to large scale projects for local government
Our core values are at the heart of our business, guiding our thinking and determining our behaviour. We believe these enable us to achieve and build on effective working relationships with our customers, clients and colleagues therefore enhancing the level of service we offer.
Providing the best customer service possible is at the heart of everything we do. We are able to deliver a service we are proud of by building solid, trusting and loyal partnerships.
Liam Betts, Gasway Managing Director
Our Commitment to You
Safety First — We will never compromise, you and your family’s safety is our number one priority and to meet this commitment all of our gas engineers are Gas Safe registered, and DBS checked
Communication — We will listen and help you find a solution that meets your needs, making sure we make decisions with you in mind and keeping you informed along the way with appropriate information, guidance and feedback
Professional —We will treat you and your home with respect, providing an unrivalled service centred on technical excellence
Honesty —We will always be open and honest and offer you a fair and transparent price with no hidden charges
Customer Focus — A friendly service is our passion and you can expect a friendly, helpful and knowledgeable service from all our staff
Getting in touch
You can contact us in a way that suits you — by telephone or online, by email or through our website or by letter.
Our contact commitments:
When you go online, we’ll respond to emails as quickly as possible and aim to get back to you within one working day
When you call us, our local customer support team is available 24 hours a day, 7 days a week. We will answer your call as quickly as possible with most calls being answered within one minute. We won’t transfer you unless you agree and only if your query needs to be dealt with by a different specialist team.
When you write to us, we’ll respond as quickly as possible and aim to get back to you within five working days
If things go wrong
We aim to get it right every time. But if you feel let down, please tell us straight away—a quick conversation is usually all it takes to put things right. If our Customer Service Advisors cannot resolve your query, they will refer you to a Manager to find a way forward.
Please also let us know if you receive great service. All comments help us with our aim to continuously improve our service to our customers.